Frequently Asked Questions
What do I do if a performance I have tickets to is canceled or postponed because of COVID-19?
Please visit ASF.net/Updates for the latest information regarding canceled or postponed productions.
What are your Box Office hours?
In the interest of public safety, the Box Office is currently closed to the public until further notice. Email us at [email protected] or call 334.271.5353. Thanks for your patience and understanding.
Will the Box Office be open during the holidays?
The Box Office will be closed on the following holidays:
New Year’s Day (or Monday following)
Martin Luther King, Jr. Day
How do I get my print-at-home tickets?
After making your online purchase, tickets will arrive as a PDF attachment to the email address you provided in your account profile. Please note that it will be a separate email message from your order confirmation that you will also receive.
If you haven’t received the second email within 30 minutes, you may want to check your spam folder. Some personal email settings will filter the print at home ticket emails to a spam folder.
Still missing the second email with the tickets? Please let us know! Email us with your name and order number, and we’ll be glad to help.
When is your gift shop open?
The gift shop is currently closed.
Are children admitted to the theatre?
Babes in arms and children under the age of 5 are not admitted to the theatre unless otherwise noted in our show age recommendations (found here).
What is the attire for a play?
ASF doesn’t have a dress code. We only require that you be comfortable and be yourself. Keep in mind, though, that you may want to bring a jacket because our theatres can be a bit chilly.
Can I pick up my tickets the evening of the play?
Please feel free to pick up your tickets the evening/afternoon of your performance at Will Call. If you purchase your tickets early (at least a week), they may even be mailed to your home address.
Do you offer group discounts?
Yes. Groups of ten or more receive a discount on their ticket purchases. Visit ASF.net/groups for more information.
Do you offer any student discounts?
Yes. Up to an hour before curtain of any public performance, college students with a valid student ID can purchase a discounted Student Rush ticket at the Box Office.
Are the actors professional?
Yes. ASF brings in top actors from across the country belonging to Actors’ Equity Association, the union for professional actors and stage managers.
Do you offer behind-the-scenes tours?
Yes. Backstage tours are available by request. Please contact us at 334.271.5353 or [email protected] for more information. Tours are not currently available while theatre operations are suspended due to COVID-19.
Can I have my special event at ASF?
Yes. ASF is available for individuals and organizations to rent. All rentals are subject to availability due to the ASF performance schedule. To learn more, please fill out our venue rental request form. We are currently not accepting rental requests for 2020 or 2021.
If you are new to Alabama Shakespeare Festival, here are a few helpful tips for your visit.