Frequently Asked Questions
What precautions is the theatre taking in regards to COVID-19 (coronavirus)? Are there any performance cancellations?
In the interest of public safety and in light of minute-by-minute changes related to the novel coronavirus COVID-19, including state of emergency announcements issued by President Trump, Governor Ivey, and Mayor Reed, as well as school and university closure plans, Alabama Shakespeare Festival will suspend performances beginning Sunday, March 15.
Cancellations will affect these performances and productions effective March 15:
- Spring Break Camp, March 16-20
- Alabama Story, March 15-22
- Ruby, March 15-22
- A Midsummer Night’s Dream in the Shakespeare Garden, March 25-28
- The Comedy of Errors, April 16-26
- I and You, April 23-May 3
- Southern Writers Festival, May 15-17
Currently, the following are postponed until further notice:
- Stages, March 27-29
- The Moth Mainstage, May 8
- Special events and tours
ASF will continue to update patrons and ticket buyers on these and upcoming productions via email, our website, our social media channels, and our media partners.
The resulting cancellation of various public events will have very real financial consequences for theatres and theatre artists. Nationwide, thousands of theatre professionals’ jobs and healthcare are at stake. Transferring your ticket to a donation or credit supports ASF during these uncertain times, and we appreciate your consideration. The following options are available for those who have already purchased tickets to cancelled performances:
- Donate your ticket and receive a tax deduction for the total ticket value
- Credit your ticket value towards a future ASF performance
- Request a refund
To make a tax-deductible gift of your current ticket value, request a credit for a future performance, or request a refund, please contact our Box Office between noon and 5 p.m. (Central Time) Monday-Friday at 334.271.5353 or BoxOffice@asf.net. Please do not visit the ASF Box Office in person. We appreciate your patience as our Box Office staff processes requests.
What are your Box Office hours?
In the interest of public safety, the Box Office is currently closed to the public until further notice. You can still contact us via email at email@example.com or phone at 334.271.5353.
The Box Office is open Monday – Saturday from 12:00 p.m. – 5:00 p.m. CT.
We stay open until 8:00 p.m. on performance nights.
We are only open on Sundays if we have a performance. On performance Sundays we are open from 12:00 p.m. – 3:00 p.m. CT.
Will the Box Office be open during the holidays?
The Box Office will be closed on the following holidays:
New Year’s Day (or Monday following)
Martin Luther King, Jr. Day
How do I get my print-at-home tickets?
After making your online purchase, tickets will arrive as a PDF attachment to the email address you provided in your account profile. Please note that it will be a separate email message from your order confirmation that you will also receive.
If you haven’t received the second email within 30 minutes, you may want to check your spam folder. Some personal email settings will filter the print at home ticket emails to a spam folder.
Still missing the second email with the tickets? Please let us know! Email us with your name and order number, and we’ll be glad to help.
When is your gift shop open?
The gift shop is open one hour prior to each performance and closes ten minutes after the performance ends.
Are children admitted to the theatre?
Babes in arms and children under the age of 5 are not admitted to the theatre unless otherwise noted in our show age recommendations (found here).
What is the attire for a play?
ASF doesn’t have a dress code. We only require that you be comfortable and be yourself. Keep in mind, though, that you may want to bring a jacket because our theatres can be a bit chilly.
Can I pick up my tickets the evening of the play?
Please feel free to pick up your tickets the evening/afternoon of your performance at Will Call. If you purchase your tickets early (at least a week), they may even be mailed to your home address.
Do you offer group discounts?
Yes. Groups of ten or more receive a discount on their ticket purchases. Contact Group Sales Manager Stan Thomas at 334.271.5330 or firstname.lastname@example.org to schedule an event for your group.
Do you offer any student discounts?
Yes. Up to an hour before curtain of any public performance, college students with a valid student ID can purchase a discounted Student Rush ticket at the Box Office.
Are the actors professional?
Yes. ASF brings in top actors from across the country belonging to Actors’ Equity Association, the union for professional actors and stage managers.
Do you offer behind-the-scenes tours?
Yes. Backstage tours are available by request. Please contact Stan Thomas at 334.271.5330 or email@example.com for more information.
Can I have my special event at ASF?
Yes. ASF is available for individuals and organizations to rent. All rentals are subject to availability due to the ASF performance schedule. To learn more, please fill out our venue rental request form.
If you are new to Alabama Shakespeare Festival, here are a few helpful tips for your visit.