FAQs | Alabama Shakespeare Festival
1.800.841.4273 info@asf.net

FAQs

What are your Box Office hours?
The Box Office is open Monday – Saturday from 12:00 p.m. – 5:00 p.m. CST.
We stay open until 8:00 p.m. on performance nights.

We are only open on Sundays if we have a performance. On performance Sundays we are open from 12:00 p.m. – 2:30 p.m. CST.

Will the Box Office be open during the holidays?
The Box Office will be closed on the following holidays:
New Year’s Day (or Monday following)
Martin Luther King, Jr. Day
Easter Day
Memorial Day
Labor Day
Thanksgiving Day
Christmas Day

How do I get my print-at-home tickets?
After making your online purchase, tickets will arrive as a PDF attachment to the email address you provided in your account profile. Please note that it will be a separate email message from your order confirmation that you will also receive.
If you haven’t received the second email within 30 minutes, you may want to check your spam folder. Some personal email settings will filter the print at home ticket emails to a spam folder.

Still missing the second email with the tickets? Please let us know! Email us with your name and order number, and we’ll be glad to help.

When is your gift shop open?
The gift shop is open one hour prior to each performance and closes ten minutes after the performance ends.

Are children admitted to the theatre?
Babes in arms and children under the age of 5 are not admitted to the theatre unless otherwise noted in our show age recommendations (found here).

What is the attire for a play?
You should be comfortable as you attend a play at ASF. While no dress code has been established, most of our patrons wear “dress casual” attire, similar to what one would wear for casual dining.

Can I pick up my tickets the evening of the play?
Please feel free to pick up your tickets the evening/afternoon of your performance at Will Call. If you purchase your tickets early (at least a week), they may even be mailed to your home address.

Do you offer group discounts?
Yes. Groups of ten or more receive a discount on their ticket purchases. Contact Group Sales Manager Stan Thomas at 334.271.5330 or sthomas@asf.net to schedule an event for your group.

Do you offer any student discounts?
Yes. Up to an hour before curtain of any standard public performance, college students with a valid student ID can purchase a discounted Student Rush ticket at the Box Office.

College groups of 10 or more can get Student Rush pricing in advance. Contact Sarah Adkins at sadkins@asf.net to make a reservation.

Are the actors professional?
Yes. ASF brings in top actors from across the country belonging to Actors’ Equity Association, the union for professional actors and stage managers.

Do you offer behind-the-scenes tours?
Yes. Backstage tours are available by request. Please contact Stan Thomas at 334.271.5330 or sthomas@asf.net for more information.

Can I have my special event at ASF?
Yes. ASF is available for individuals and organizations to rent. All rentals are subject to availability due to the ASF performance schedule. To learn more, please fill out our venue rental request form.